Professional Services Consultant

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange™️ platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 160+ public exchanges globally and thousands of private exchanges at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform.

We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler.

Role   We are looking for a Professional Services Consultant to join our team. This is a Hybrid (Bangalore) role, reporting to the Sr Manager, Professional Services, SecOps in the Professional Services department. In this role, you will serve as a trusted technical advisor for enterprise customers, helping design, deploy, and optimize security solutions across complex network and security environments. You will work closely with customers to strengthen their security posture, improve operational resilience, and enable secure transformation across cloud, hybrid, and modern enterprise infrastructures. Bringing strong hands-on experience in security operations, networking, and enterprise security architecture, you will translate technical complexity into practical, scalable, and secure outcomes. What you’ll do (Role Expectations)

• Own the full customer engagement lifecycle, including discovery, assessment, solution design, deployment, optimization, and knowledge transfer
• Assess customer security and network environments to identify gaps, recommend improvements, and implement best-practice solutions
• Support customers in strengthening security operations capabilities, including visibility, access control, threat prevention, incident response readiness, and policy enforcement
• Work with customer stakeholders to plan and execute migrations, integrations, and operational improvements
• Partner with internal teams, sales, and cross-functional stakeholders to deliver successful services engagements and drive customer outcomes

Who You Are (Success Profile)

• You thrive in ambiguity and see dynamic environments as an opportunity to build something meaningful, comfortably building the path as you walk it.
• You act like an owner with a strong bias for action, operating with integrity and seamlessly balancing high-level strategy with hands-on execution.
• You are a high-trust collaborator who embraces a challenge culture with transparent feedback, fostering candor, respect, and team success.
• You are customer-obsessed, building deep empathy to anchor decisions in solving real-world problems and championing customer success from start to finish.
• You are resilient and adaptable, maintaining composure in high-pressure situations and viewing change and setbacks as temporary opportunities to grow.

What We’re Looking for (Minimum Qualifications)

• Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies to enhance daily workflows and augment problem-solving
• 5–8+ years of experience in customer-facing technical roles such as Professional Services, Security Consulting, Network Consulting, Technical Account Management, SOC, or Security Operations
• Strong hands-on experience in security and networking technologies within large or complex enterprise environments
• Experience deploying or supporting enterprise security solutions across cloud, hybrid, and on-prem environments
• Ability to lead workshops, perform technical discovery, and communicate recommendations clearly to both technical and non-technical audiences
• Strong troubleshooting, problem-solving, and customer engagement skills

What Will Make You Stand Out (Preferred Qualifications)

• Experience with SecOps tooling such as SIEM, SOAR, EDR, SASE, or Zero Trust platforms
• Exposure to cloud security in AWS, Azure, or GCP
• Understanding of modern threats, including risks related to AI-enabled workflows, data protection, and API security

#LI-Hybrid #LI-HG1

At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:

• Various health plans
• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• Education reimbursement
• In-office perks, and more!

Learn more about Zscaler's hybrid working model and benefits here.

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.

Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.

Pay Transparency

Zscaler complies with all applicable federal, state, and local pay transparency rules.

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.